Service Designer to Scania
25 Aug 2022
Do you want to build Scania’s future of digital services? The combination of digitalization, electrification and connected vehicles will be a key to unlock future success for our customers, and that’s why we’re investing in our people and our technology like never before!
The world of transport and logistics is rapidly transforming into a sustainable ecosystem and at Scania we are facing the biggest shift in our history. To support this we have our fast-growing Service Portfolio and Delivery organisation, which comprises 200+ people in Södertälje. Our target is to take a leading role by introducing new tailor-made services and sustainable transport solutions. This transformation will change the way we do business and interact with our customers, and we ensure they stay ahead of their game.
Are you passionate about influencing the future through design? Our Customer Experience Design team within the Service Portfolio & Delivery department is now looking for a Service Designer.
We offer you a cross-disciplinary design team of dedicated and open-minded designers who always cheer you on and support you. We have a design community across Scania with knowledge sharing and design inspiration sessions and events, so we create a learning culture and dare to try new things and manages the risks. We are a global organization who has an agile workflow to meet our customers’ expectations.
At Scania we are driving the shift to a more sustainable transport solution. As our Service Designer you will have the main responsibility to make sure that our global digital services provide the best support to our customers and partners throughout the transformation. You will inspire and integrate a customer centric way of working while applying design thinking to ongoing and/or new initiatives. You work within various design phases, from customer insights and customer journeys creation to service blueprints and business model canvases. Further you will:
- Plan and conduct qualitative customer research through interviews, observations, and explorations. Identify customer needs and opportunities for improved and new innovative solutions.
- Synthesize, package and spread learnings through insights and customer journey maps.
- Facilitate collaboration to see things from different perspectives by involving relevant. stakeholders and teams and co-create with customers and markets over the whole world.
- Coach and share knowledge on design methods, tools and trends with your fellow colleagues.
- Plan and perform service design activities to ensure that customer value and business outcome are aligned, and that the organization operates in a customer centric way.
We are looking for a designer with 3–5+ years of professional experience in a service design role, where you have conducted experience from service design methodologies and the process from research to development. You have a strong advocate for design thinking, knowing that through measuring and learning we can ensure that we are doing the right thing. You approach things systematically, natural at zooming out to see the big picture and then deep dive to set the important details.
Your curiosity drives you to explore differences in perspectives, ideas, and people, and you are willing to pursue a deep understanding and continuous learning. Collaborating with others to meet shared objectives is something you enjoy. You are a team player, motivating and supporting others come naturally to you, believing that we are better together. As you will be working in an international environment, it is important that you are fluent in English, both spoken and written.
WANT TO LEARN MORE?
We are collaborating with Nexer Recruit regarding this recruitment. Please contact recruitment consultant Johanna Värmfors at email@example.com or call +46 730 82 21 30 if you want to learn more about the position. We are looking forward to hearing from you!
Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. In 2021, we delivered 85,930 trucks, 4,436 buses as well as 11,786 industrial and marine engines to our customers. Net sales totalled to over SEK 146 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 54,000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centers in Africa, Asia and Eurasia. Scania is part of TRATON SE.